Customer Service Representative
Marcy, NY Marcy, NY Full-time Full-time $16 - $18 an hour $16 - $18 an hour 6 days ago 6 days ago 6 days ago We are looking for a Customer Service Representative to join our Marcy Veterinary Team.
It is the main duty of our customer service staff to promote and safeguard relationships with our clients.
This person must possess the ability to represent the company with a friendly and positive attitude.
Our Core Values:
We are looking for people that fully align with our core values - how we act and behave towards our patients, clients and each other.
Committed:
We are motivated to achieve best possible outcomes.
Optimistic:
We exude positivity and unity.
Supportive:
We go out of our way to provide a friendly, caring experience.
You will be responsible for:
Assisting clients with scheduling their pet's appointment.
Greeting our clients, in-person on the phone, with friendly and courteous manner.
Taking client phone calls and helping them with their pet's healthcare.
Cash handling and payment processing.
Reconciling the drawer at the end of the day.
Scanning prescriptions into the medical file.
Printing travel sheets, these will follow the patient throughout the clinic.
Scanning patient history into the medical file.
Managing reminders to clients for their upcoming appointments.
Scanning consent forms and surgical logs into the medical file.
Mailing out meds to the client.
Having a great attitude while working well with others.
Remaining posed during difficult situations.
Being friendly and positive at all times.
Having knowledge of general office procedure.
Willing to learn new processes.
Adapting changes to your routine.
Experience Needed:
A minimum of 2 to 5 years' of front desk experience is preferred.
Strong computer skills including Microsoft Office.
Strong work ethic and team player.
High degree of professionalism.
Strong interpersonal communication skills including verbal and written.
Job Type:
Full-time Pay:
$16.
00 - $18.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Flexible schedule Health insurance On-the-job training Paid time off Professional development assistance Referral program Vision insurance Experience level:
2 years Shift:
10 hour shift Weekly day range:
Monday to Friday Work setting:
In-person Office Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
It is the main duty of our customer service staff to promote and safeguard relationships with our clients.
This person must possess the ability to represent the company with a friendly and positive attitude.
Our Core Values:
We are looking for people that fully align with our core values - how we act and behave towards our patients, clients and each other.
Committed:
We are motivated to achieve best possible outcomes.
Optimistic:
We exude positivity and unity.
Supportive:
We go out of our way to provide a friendly, caring experience.
You will be responsible for:
Assisting clients with scheduling their pet's appointment.
Greeting our clients, in-person on the phone, with friendly and courteous manner.
Taking client phone calls and helping them with their pet's healthcare.
Cash handling and payment processing.
Reconciling the drawer at the end of the day.
Scanning prescriptions into the medical file.
Printing travel sheets, these will follow the patient throughout the clinic.
Scanning patient history into the medical file.
Managing reminders to clients for their upcoming appointments.
Scanning consent forms and surgical logs into the medical file.
Mailing out meds to the client.
Having a great attitude while working well with others.
Remaining posed during difficult situations.
Being friendly and positive at all times.
Having knowledge of general office procedure.
Willing to learn new processes.
Adapting changes to your routine.
Experience Needed:
A minimum of 2 to 5 years' of front desk experience is preferred.
Strong computer skills including Microsoft Office.
Strong work ethic and team player.
High degree of professionalism.
Strong interpersonal communication skills including verbal and written.
Job Type:
Full-time Pay:
$16.
00 - $18.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Flexible schedule Health insurance On-the-job training Paid time off Professional development assistance Referral program Vision insurance Experience level:
2 years Shift:
10 hour shift Weekly day range:
Monday to Friday Work setting:
In-person Office Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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